- Free delivery - no obligation
- Call 5 hours to +60 countries from Denmark
- Satisfaction guarantee
- No binding
- Cheap telephony
- 4G network
- Can be used in 37 EU countries
- 4G network
- Can be used in 37 EU countries
- Free delivery - no obligation
- Free voice, 40GB in DK, 5 Hours in EU
- Satisfaction guarantee
- No binding
- Cheap telephony
- 4G subscription
- Free creation
- No binding
- Oister+ benefit club
- EU roaming
- 5G network
- The best mobile network in the Nordics
- 4G network
- Subscription available in the EU, Norway, Iceland and the Faroe Islands
- Oister+ benefit club
- EU roaming
- 5G network
- Get your first month FREE
- Call 10 hours to +60 countries from Denmark
- Satisfaction guarantee
- 4G subscription
- Free creation
- No binding
- 4G network
- Can be used in 37 EU countries
- Oister+ benefit club
- EU roaming
- 5G network
- 5G network
- 5G subscription
- Free creation
- No binding
- No binding
- Free creation
- Oister+ benefit club
- EU roaming
- 5G network
- 5G network
- Can be used in 37 EU countries
- Get your first month FREE
- Call 10 hours to +60 countries from Denmark
- Satisfaction guarantee
- No binding
- Cheap telephony
- The best mobile network in the Nordics
- 5G network
- Subscription available in the EU, Norway, Iceland and the Faroe Islands
- 5G subscription
- Free creation
- No binding
- 5G network
- Can be used in 37 EU countries
- The best mobile network in the Nordics
- 5G network
- Subscription available in the EU, Norway, Iceland and the Faroe Islands
- Oister+ benefit club
- EU roaming
- 5G network
- The best mobile network in the Nordics
- 5G network
- Subscription available in the EU, Norway, Iceland and the Faroe Islands
- 4G subscription
- Free creation
- No binding
- Oister+ benefit club
- EU roaming
- 5G network
- Oister+ benefit club
- EU roaming
- 5G network
- No binding
- Cheap telephony
- Call 10 hours to +60 countries from Denmark
- Satisfaction guarantee
- 5G subscription
- Free creation
- No binding
- The best mobile network in the Nordics
- 5G network
- Subscription available in the EU, Norway, Iceland and the Faroe Islands
- The best mobile network in the Nordics
- 5G network
- Subscription available in the EU, Norway, Iceland and the Faroe Islands
- No fees or commitment
- 5G network
- 5G network
- No fees or commitment
- 5G network
- The best mobile network in the Nordics
- 5G network
- Subscription available in the EU, Norway, Iceland and the Faroe Islands
- 5G subscription
- Free creation
- No binding
- Get your first month FREE
- Call 10 hours to +60 countries from Denmark
- Satisfaction guarantee
- Oister+ benefit club
- EU roaming
- 5G network
- 5G network
- The best mobile network in the Nordics
- 5G network
- Subscription available in the EU, Norway, Iceland and the Faroe Islands
- 5G network
- Incl. YouSee music
- Choose multiple subscriptions and save money every month
- The best mobile network in the Nordics
- 5G network
- Subscription available in the EU, Norway, Iceland and the Faroe Islands
- Oister+ benefit club
- EU roaming
- 5G network
- No fees or commitment
- 5G network
- 5G network
- Incl. YouSee music
- Choose multiple subscriptions and save money every month
- 5G network
- 5G network
- Incl. YouSee music
- Choose multiple subscriptions and save money every month
- 5G network
- Incl. YouSee music
- Choose multiple subscriptions and save money every month
- No binding
- Cheap telephony
- 3 optional streaming services
- 5G network
- Incl 4 optional streaming services
- 5G network
- Incl 5 optional streaming services
- 5G network
- Includes 9 streaming services
- 5G network
Telia is one of the major telecommunications operators in Denmark and a significant player in the Nordic region. For expats and international residents, Telia o ffers a robust network, comprehensive roaming options, and premium service bundles. Understanding how Telia fits into the broader Danish mobile market is essential for newcomers looking to secure reliable connectivity. This guide details the specific requirements for obtaining a mobile plan, the distinction between prepaid and postpaid options, and the technical aspects of network coverage.
Primary network operators
Denmark has a highly developed telecommunications infrastructure with excellent coverage across the country. The market is built around three main infrastructure owners that operate their own physical radio towers and networks.
The three primary network operators are:
- TDC Net: The historical incumbent and largest network provider.
- 3 (Hi3G): A network focused heavily on data and urban connectivity.
- Telia and Telenor (TT-Network): These two major companies merged their radio access networks in Denmark to form a unified infrastructure.
While there are dozens of mobile providers in Denmark, every single one of them rents space on one of these three networks. This means that regardless of which brand you choose, your signal is carried by TDC, 3, or the joint Telia/Telenor network.
The Telia and Telenor Network Sharing Agreement
Telia operates on the TT-Network. This is a unique collaboration where Telia and Telenor share their physical masts and antennas (Radio Access Network) while keeping their core networks and commercial operations separate. This partnership allows Telia to offer coverage that rivals the largest provider, TDC, particularly in rural areas.
When you subscribe to Telia, you gain access to over 4,000 mast positions across Denmark. This infrastructure supports 2G, 4G, and 5G technologies. The collaboration ensures that customers experience fewer dead zones and stronger signal penetration in buildings compared to what the operators could achieve individually.
Requirements for Mobile Subscriptions in Denmark
Obtaining a standard monthly mobile subscription in Denmark involves specific bureaucratic requirements. The system is highly digitized, and identity verification is strict to prevent fraud.
The CPR Number Requirement
To sign a postpaid contract with Telia or any other major provider, you must have a Danish CPR number (Civil Registration Number). This number is issued to residents who stay in Denmark for more than three months. It serves as your tax ID and social security number.
Without a CPR number, you cannot pass the credit check required for a monthly contract. This is a common hurdle for newly arrived expats who may have to wait several weeks for their registration to be processed.
MitID and Digital Signatures
In addition to the CPR number, signing up for a subscription online requires MitID. MitID is the national digital ID system used for banking, government self-service, and signing legally binding contracts.
When you purchase a plan on the Telia website, you will be prompted to log in with MitID to verify your identity. If you have a CPR number but have not yet activated your MitID, you may need to visit a physical Telia store with your passport and residency papers to set up a contract manually, though policies on this vary and are becoming stricter.
Danish Address
You must have a registered address in the Danish National Register (Folkeregistret). The SIM card for a subscription is typically mailed to this address. It is generally not possible to have a postpaid SIM card sent to a hotel or temporary Airbnb address if it is not your registered residence.
Options for Expats Without a CPR Number
If you have just arrived in Denmark and do not yet have your CPR number or MitID, you cannot sign up for a standard Telia subscription. In this scenario, you must rely on prepaid options.
Prepaid SIM Cards
A prepaid SIM card Denmark allows you to pay for service upfront without a credit check or long-term contract. These cards can be purchased at convenience stores (like 7-Eleven), kiosks, and supermarkets.
While Telia focuses primarily on subscription-based services, other providers specialize in the prepaid market. Lebara and Lyca Mobile are the most common choices for foreigners in this transitional phase. They operate on the Telia/Telenor network or the TDC network, ensuring you still get connectivity.
Once you receive your CPR number and MitID, you can switch from a prepaid number to a standard Telia subscription. This process involves “porting” your number, which Telia handles on your behalf when you sign up.
Mobile Plans and Pricing Overview
Denmark offers a competitive mobile market with relatively low prices compared to many other Western European countries. Plans generally include a set amount of data for use within Denmark and a specific allowance for EU roaming.
The following table compares the three main tiers of mobile service available to expats.
| Plan Type | Target Audience | Data Included (DK) | EU Roaming Data | Contract Type | Approx. Price (DKK/month) |
|---|---|---|---|---|---|
| Prepaid / Pay-as-you-go | Tourists, New Arrivals (No CPR) | 10 GB – 200 GB | 2 GB – 10 GB | No contract. Top-up required. | 49 – 149 DKK |
| Discount Postpaid (MVNO) | Residents wanting value | 30 GB – Unlimited | 10 GB – 25 GB | Monthly subscription. | 89 – 149 DKK |
| Premium Postpaid (e.g., Telia) | Power users, Families | Unlimited | 25 GB – 50 GB+ | Monthly subscription. Includes services. | 189 – 299 DKK |
Value for Money in the Danish Market
In Denmark, voice minutes and SMS are almost always unlimited in postpaid plans. The price differentiator is the data allowance. Premium providers like Telia often bundle additional services, such as streaming subscriptions (Netflix, HBO Max, Viaplay) or family sharing options, into the higher price points.
Discount providers, often owned by the main networks, offer “no-frills” service. For example, Call me mobile is the discount brand owned by Telia. They use the exact same network but offer lower prices by removing physical stores and phone support in favor of online self-service.
Telia Subscription Features
Telia positions itself as a premium brand in Denmark. Their subscriptions are designed to offer more than just connectivity.
Entertainment Bundles
A core part of Telia’s strategy is bundling entertainment services. Customers can choose plans that include access to streaming services, audiobooks, or music platforms. This can represent significant savings if you already subscribe to these services separately. Common inclusions are TV 2 Play, Netflix, or Spotify.
Family Plans
Telia offers discounts for multiple lines on the same account. This is known as “Telia Samlerabat” (Collector Discount). If a family consolidates their mobile plans and perhaps their home internet with Telia, the monthly cost per line decreases. This is advantageous for expat families settling in Denmark.
Data Sharing
Some Telia plans allow for data sharing between family members. If one user has a high data cap and another uses very little, the pool can be shared. This flexibility helps manage costs and ensures that children or light users do not run out of data.
Roaming with Telia: EU and Beyond
For expats who travel frequently, roaming policies are a critical factor in choosing a mobile provider.
Roam Like at Home (EU/EEA)
Under European Union regulations, all Danish mobile plans must allow for “Roam Like at Home.” This means you can use your Danish phone in other EU countries without paying extra surcharge fees for calls and SMS.
Data usage in the EU is usually capped at a specific limit, which is lower than your domestic Danish limit. For example, an “Unlimited Data” plan in Denmark might include 20 GB or 30 GB of data for use in Spain or Germany. Telia clearly states these limits on their plan descriptions.
Telia’s Nordic and Baltic Advantage
Telia is a Swedish-founded company with a massive presence across Scandinavia and the Baltics. Consequently, Telia Denmark often offers favorable roaming conditions in Sweden, Norway, Finland, Estonia, Latvia, and Lithuania. In many Telia plans, these countries are treated as “home,” meaning your full domestic data allowance may apply, rather than the restricted EU roaming cap.
World Roaming
For travel outside the EU (e.g., UK, USA, Thailand), standard EU roaming rules do not apply. Telia offers specific “World” add-ons or premium plans that include data for these regions. Without a specific package, data roaming prices outside the EU can be extremely high. It is vital to check the specific zone list before traveling.
Physical SIM vs. eSIM
Modern smartphones increasingly support eSIM technology, which is fully supported by Telia and most Danish providers.
Understanding eSIM
An eSIM (embedded SIM) is a digital chip inside your phone. It replaces the need for a small plastic card. You activate it by scanning a QR code provided by the operator.
The main advantage of eSIM Denmark plans is speed of delivery. You do not need to wait for a letter in the mail. This is particularly useful for expats who want to secure a number immediately upon receiving their CPR credentials.
Dual SIM Functionality
Using an eSIM allows you to keep your home country’s physical SIM card in your phone while running a Danish profile on the eSIM. This dual-SIM setup is ideal for expats who need to receive authentication SMS messages from their home bank while using Danish data for daily life.
Activation Process
When you order a subscription from Telia, you can choose between a physical SIM and an eSIM. If you choose eSIM, you will receive an email with activation instructions shortly after your order is approved. Note that the identity verification requirements (CPR and MitID) apply equally to eSIM and physical SIM subscriptions.
5G Connectivity on the Telia Network
Denmark is a leader in 5G deployment. Telia has upgraded the majority of its network to support 5G technology.
Coverage and Speed
The 5G network offers significantly faster download speeds and lower latency compared to 4G. In major cities like Copenhagen, Aarhus, Odense, and Aalborg, 5G coverage is extensive.
To access 5G in Denmark, you need three things:
- A 5G-compatible smartphone.
- A mobile plan that specifically includes 5G access (most mid-to-high tier Telia plans include this automatically).
- Presence in a 5G coverage zone.
Telia is phasing out the older 3G network to free up frequencies for 4G and 5G. This means your phone will switch between 4G and 5G depending on signal strength, but will rarely drop to 3G.
Customer Service and Language Support
Navigating technical issues in a foreign language can be difficult. Telia provides customer support through several channels.
English Support
While the Telia website and self-service app are primarily in Danish, the customer support staff generally speak excellent English. You can contact them via phone or chat. Most physical Telia stores in city centers also have staff fluent in English who can assist with contract questions or technical setup.
The “Mit Telia” App
Telia provides a self-service app called “Mit Telia.” This app allows you to:
- Check your data usage.
- View your bills and payment history.
- Change your payment method.
- Add or remove additional services (like extra data or roaming packages).
The interface is intuitive, but some terminology may be in Danish. Learning key terms like “Dataforbrug” (Data usage) and “Regning” (Bill) is helpful.
Contract Terms and Cancellation
Understanding the fine print of a mobile contract is crucial to avoid unexpected costs.
Binding Periods
Consumer contracts in Denmark generally have a maximum binding period of six months. This means that if you sign a contract that includes a discounted phone or a special introductory price, you cannot cancel free of charge for the first six months.
If you bring your own phone and sign up for a standard SIM-only plan, there is often no binding period (0 months), or a very short one (1 month).
Notice Period
The standard notice period for canceling a mobile subscriptions Denmark is 30 days. If you decide to leave Denmark or switch providers, you must give 30 days’ notice. You will be billed for this final month.
Switching Providers
If you switch from Telia to another Danish provider, you do not need to cancel your Telia subscription manually. You simply sign up with the new provider and request to keep your number. The new provider will contact Telia to cancel your old subscription and move the number. This ensures you do not lose service during the transition.
Technical Setup for Internet and MMS
When you insert a Telia SIM card, your phone should automatically receive the configuration settings for mobile data (APN) and MMS.
APN Settings
If your data does not work immediately, you may need to enter the Access Point Name (APN) manually.
- Name: Telia Internet
- APN: www.internet.mtelia.dk
- Username: (leave blank)
- Password: (leave blank)
For MMS functionality, different settings apply. However, with the prevalence of iMessage, WhatsApp, and Messenger, traditional MMS usage has declined significantly in Denmark.
Mobile Broadband Options
Apart from phone plans, Telia offers mobile broadband solutions. This is internet for your home delivered via the 4G or 5G mobile network rather than a cable.
This solution is popular for expats who move frequently or live in areas where fiber optics are not yet installed. You receive a router that contains a SIM card. You plug the router into a power outlet, and it creates a Wi-Fi network.
This service is subject to the same CPR and credit check requirements as mobile phone plans. It serves as a flexible alternative to traditional wired internet connections.
Summary of Telia Pros and Cons for Expats
Pros:
- Extensive network coverage via the TT-Network.
- Strong roaming options in Nordic and Baltic countries.
- Physical stores available for face-to-face support.
- Option to bundle streaming services for added value.
- Full support for eSIM and 5G.
Cons:
- Higher monthly price compared to discount MVNOs.
- Strict requirement for CPR number and MitID (no prepaid option for tourists).
- Website and app primarily in Danish.