5 GB mobile plan
- 5 GB DK, 3 GB EU
- 5 hrs DK, 3 hrs EU, 3 hrs Intl.
1 GB eSIM (7 days)
- 1 GB, valid for 7 days
- Perfect for quick visits
40 GB mobile plan
- 40 GB DK, 10 GB EU
- 40 hrs DK, 5 hrs EU, 5 hrs Intl.
5G Internet
- Denmark's best 5G coverage on TDC NET
- Includes free 5G router
Fiber 1000/1000
- Wireless router included
Fiber 1000/1000
- No contract
- Router included
5G Internet
- Unlimited data
- 5G router included
Fiber 100/100
- Denmark's best internet
30 GB mobile plan
- 30 GB + 5G included
- No contract – cancel anytime
4G Internet
- 4G router included
- Streaming services can be added
Fiber 1000/1000
- Denmark's best internet
Fiber 1000/1000
- Guaranteed 900/900
- Wi-Fi 6
5G Internet
- Includes 5G router
- Add streaming services
5G Internet
- Free setup
- Free router included - Unlimited data
Fiber 500/500
- A future-proof connection
- Wi-Fi 6
4G Internet
- 1 year of Norton Antivirus for 0 DKK
- Free router included
20 GB eSIM (30 days)
- 20 GB, valid for 30 days
- Instant activation via eSIM
5G Internet
- Access to OiSTER+ benefits club
- Unlimited data
5G Internet - 25% discount
- Access to OiSTER+ benefits club
- Unlimited data
Coax 1000/1000
- Router included
5G
- Router included
5G Internet
- Wireless router included
Fiber 1000 Basic
- Router included
Coax 1000/500
- No contract
- Free setup included
Fiber 1000/1000
- No contract
- Free setup
Getting reliable internet in Copenhagen is one of the first tasks you will face upon arrival. The city possesses a highly developed digital infrastructure. Most residential areas have access to high-speed connections, including fiber-optic and cable broadband. However, the system is designed primarily for residents with a Danish Civil Registration (CPR) number and a digital ID (MitID).
Navigating the market for internet in Copenhagen requires understanding the local infrastructure and administrative requirements. You cannot simply walk into a shop and sign a contract anonymously. Identity verification is strict due to anti-terrorism and money laundering regulations. This guide details the technical and administrative steps required to get online.
Prerequisites for Internet Contracts
The primary barrier for newcomers is the documentation required to sign a subscription contract. Danish telecommunications companies operate on a credit-based system. They require assurance that you are a registered resident who can pay monthly bills.
The CPR Number Requirement
Most online sign-up forms for internet service providers (ISPs) require a CPR number. This number links your identity to your address in the Danish National Register. If you have just arrived and are waiting for your CPR card, you will be blocked from ordering internet through standard automated websites. The systems perform an automatic credit check against the CPR registry.
If you do not have a CPR number yet, you cannot order online. You must visit a physical store if the provider has one. Alternatively, you can call their customer service line. Some sales agents can override the system to create a temporary account using your passport number, but this is becoming less common. They may require a deposit if you lack a credit history in Denmark.
MitID and Digital Signatures
Once you select a provider, the contract is almost always signed digitally using MitID. This is the national digital ID system used for banking, government mail, and private subscriptions. If you do not have MitID, you cannot complete a standard digital onboarding flow.
In cases without MitID, you must request a physical paper contract or a PDF that can be printed, signed, scanned, and returned. This manual process adds several days to the setup time. You must explicitly ask the sales representative for a manual contract procedure.
Payment Methods and Foreign Cards
Paying for your internet subscription can be difficult with a foreign bank account. Danish ISPs prefer “Betalingsservice,” which is an automatic direct debit system linked to a Danish bank account.
Many online payment portals for Danish ISPs reject foreign credit cards (Visa/MasterCard issued abroad). This is often due to 3D Secure verification protocols or system limitations that only accept Danish-issued cards (Dankort or Visa/Dankort). If you do not have a Danish bank account, ask the provider if they can send a monthly bill (girokort) via email. Be aware that paying by invoice often incurs an additional administrative fee of 49 DKK to 99 DKK per month.
Understanding the Infrastructure in Copenhagen
Copenhagen does not have a single monopoly provider, but the physical cables are often owned by specific infrastructure companies. The market is divided between infrastructure owners and service providers.
The “Open Net” Concept
Denmark utilizes an “Open Net” (Åbent Net) model. This means that the company owning the physical cables in the ground must often allow other service providers to rent bandwidth on those cables. For example, TDC NET owns a vast amount of the copper and fiber infrastructure in Copenhagen. However, you are not forced to buy YouSee internet just because the cables belong to TDC.
You can often choose competitors like Hiper, Fastspeed, or Telenor on the same physical line. This competition drives prices down. However, not all networks are open. Some private fiber networks or local antenna associations have exclusive agreements. You must always perform an address check on a provider’s website to see what is available specifically at your door.
Fiber-Optic Connections (FTTH)
Fiber-to-the-Home (FTTH) is the fastest and most stable connection type available. Copenhagen has extensive fiber coverage, though it is not universal. In older apartment buildings in Nørrebro, Vesterbro, and Østerbro, fiber installation can be complicated by preservation rules or lack of physical space in stairwells.
If fiber is available at your address, it is the recommended choice. Speeds are typically symmetrical, meaning the upload speed matches the download speed (e.g., 1000/1000 Mbps). This is crucial for video conferencing and working from home.
Cable Broadband (Coax)
Coax internet is delivered via the cable TV network. This is extremely common in Copenhagen. Historically, many housing associations installed cable TV packages decades ago. These cables have been upgraded to support high-speed internet (DOCSIS 3.1 standard).
Cable internet can reach download speeds of 1000 Mbps, similar to fiber. However, the upload speed is usually lower, often capped at 60 Mbps or 100 Mbps. Latency (ping) is slightly higher on coax than on fiber but is generally sufficient for most users. If fiber is not installed in your building, cable is the standard high-speed alternative.
Legacy DSL (Copper)
DSL runs through old telephone copper wires. This technology is being phased out across Denmark. TDC NET is actively decommissioning copper exchanges. You should avoid DSL if any other option is available. The speeds are low, rarely exceeding 20-50 Mbps, and stability degrades with distance from the central exchange.
Speeds and Pricing
The cost of internet in Denmark is competitive compared to many other European countries. Flat-rate pricing is standard. There are no data caps on fixed-line broadband connections. You pay a fixed monthly fee regardless of how much data you consume.
Below is a breakdown of typical speeds, pricing, and installation expectations in the Copenhagen area.
| Connection Type | Typical Speed (Down/Up) | Latency (Ping) | Monthly Price (DKK) | Setup Time | Best For |
|---|---|---|---|---|---|
| Fiber (FTTH) | 200/200 to 2500/2500 Mbps | 1–5 ms | 249 – 349 DKK | 2–6 weeks (if new) 3–5 days (if active) | Heavy users, WFH, Gaming |
| Cable (Coax) | 300/60 to 1000/100 Mbps | 10–20 ms | 229 – 299 DKK | 3–7 days | Streaming, General Family Use |
| 5G Mobile Broadband | 100 to 900 Mbps (Variable) | 20–40 ms | 199 – 299 DKK | Immediate (Plug & Play) | Short-term stays, No installation |
| DSL (Copper) | 10 to 50 Mbps | 25–50 ms | 200 – 260 DKK | 2–3 weeks | Last resort only |
Prices fluctuate based on introductory offers. Providers often offer the first 1 to 3 months at a discounted rate (e.g., 99 DKK). However, you must look at the standard price that kicks in after the discount period. The “Creation Fee” (Oprettelse) is often waived during campaigns, but can otherwise cost between 199 DKK and 499 DKK.
Shipping for the router is usually around 99 DKK. Some providers allow you to pick up equipment in a shop to save on shipping, but this is rare for low-cost digital providers.
Housing Associations and “Antennelaug”
A unique feature of the Copenhagen housing market is the prevalence of Housing Associations (Andelsforeninger or Ejerforeninger). These associations manage the shared maintenance of apartment buildings.
Many associations have a collective agreement with a specific internet or TV provider. This is known as an “Antennelaug” (Antenna Association) or a bulk agreement.
Included Internet
In some rental apartments or cooperative housing, a basic internet connection is included in your monthly rent or “boligafgift” (housing fee). You should check your lease agreement or ask your landlord before ordering a new subscription. If internet is included, you simply need to plug a router into the wall socket.
Exclusive Discount Agreements
Even if internet is not free, the association may have negotiated a bulk discount with a specific provider. For example, the building might have a deal where residents can get internet from Norlys or YouSee at a price significantly lower than the public market rate.
When you move in, look for information sheets in the hallway or ask the board (bestyrelsen) of the building. Using the association’s provider is often cheaper and easier, as the physical installation is already completed in the unit.
Opting Out
Under Danish law, you generally have the right to choose your own TV and internet provider, even if an association has a deal. However, the physical cabling might limit you. If the building only has coax cables owned by the association’s partner, you cannot force a different coax provider onto that line. You might be able to install a separate fiber line or use mobile broadband, but you cannot utilize the existing wiring for a competitor without technical compatibility.
Mobile Broadband and 5G Alternatives
If you cannot get a fixed line, or if you are staying in Copenhagen for less than six months, mobile broadband Denmark services are a viable alternative. Copenhagen has dense 5G coverage.
How It Works
You receive a SIM card and a 4G or 5G router. You insert the SIM card, plug the router into a power outlet, and you have Wi-Fi. There is no technician visit and no cabling required. This is ideal for expats who move frequently or are in temporary housing.
Limitations of Mobile Internet
While 5G speeds in Copenhagen can exceed 500 Mbps, the connection is shared with other mobile users in the area. Speeds can fluctuate during peak hours (evenings) when network congestion is high. Latency is higher than fiber, which can be noticeable during video calls or online gaming.
Additionally, while many plans advertise “unlimited data,” there is usually a “fair use” cap. This cap is typically high (1000 GB per month), but it exists. If you exceed it, the speed is throttled drastically.
Hardware and Installation
When you order internet, the provider will send you a router. This is almost always a loaner device. You do not own it. When you cancel your subscription, you must return the router, or you will be charged a penalty fee.
Using Your Own Router
You are generally allowed to use your own router. However, technical support will be limited. If you have connection issues, the provider will ask you to connect their provided router to diagnose the line. If you use your own equipment, you must ensure it supports the correct standards (e.g., VLAN tagging for fiber connections).
The Technician Visit
If your apartment has never had an active connection of the type you ordered, a technician visit is required. This is common for new fiber installations.
You must be home during the time slot provided. Danish technicians operate within specific windows (e.g., 8:00 to 12:00). If you are not home, you will be charged a “wasted drive” fee (forgæves kørsel), which can cost over 500 DKK.
The technician’s responsibility ends at the “first socket” (Netskel). This is the point where the cable enters your apartment. They will ensure the signal works at that specific wall outlet. They will not drill holes through interior walls to run cables to your bedroom or office unless you pay extra for internal wiring work.
Consumer Rights and Binding Periods
Denmark has strong consumer protection laws regarding telecommunications. These rules apply to all internet providers in Denmark.
Maximum Binding Period
The maximum binding period (bindingsperiode) for a consumer contract is 6 months. A provider cannot lock you into a contract for 12 or 24 months. After the first 5 months, you can give a 1-month notice to cancel, effectively ending the contract at the 6-month mark.
Cancellation Notice
The standard notice period (opsigelsesvarsel) is 1 month. You can cancel at any time after the binding period expires. You must usually cancel in writing or via the provider’s self-service portal. Save the receipt of your cancellation request.
Right of Withdrawal
If you order online or over the phone, you have a 14-day right of withdrawal (fortrydelsesret). This starts from the day you receive the order confirmation. If you regret the purchase within 14 days, you can cancel without penalty, though you may have to pay for any service actually used during those days and return any equipment.
Address Checks and Availability
The most critical step in the process is the address check. You cannot assume that because your friend in Frederiksberg has internet from Hiper, you can get it in Nørrebro.
How to Perform an Address Check
Go to the website of any major provider. Look for a field labeled “Tjek din adresse” (Check your address). Enter your street name, house number, floor, and door number (e.g., Nørrebrogade 10, 2. th).
The system will query the national infrastructure database. It will return exactly what technologies are available:
- Fiber: Usually marked in green or with a high speed (1000/1000).
- Coax/Cable: Often marked as “Bredbånd via kabel-tv.”
- Telephone/DSL: Often marked as “Bredbånd via telefonstik.”
If the system says “Vi kan desværre ikke levere på din adresse” (Unfortunately we cannot deliver to your address), it means that specific provider does not have an agreement with the infrastructure owner at your building. You must then try a different provider or check if your building has an exclusive deal.
Switching Providers
If you already have internet but want to switch to a cheaper or faster provider, the process is automated. You do not need to cancel your old subscription manually in most cases.
When you order the new service, you authorize the new provider to cancel your old subscription. This ensures you do not have a gap in service. The new provider will coordinate the switch-over date. However, you must ensure your binding period with the old provider has expired, or you will be double-billed for the overlapping period.
You will receive a return label from your old provider to send back their router. Do not throw the old router away; it is property of the ISP. Drop it off at a package shop using the provided label to avoid fees.
Troubleshooting Wi-Fi in Copenhagen Apartments
Copenhagen apartments are often built with thick brick or reinforced concrete walls. These materials block Wi-Fi signals effectively. A single router placed in the hallway might not cover the bedroom or kitchen in a large apartment.
If you experience dead zones, upgrading your internet speed will not help. You need to improve the Wi-Fi coverage.
- Mesh Systems: Many providers offer “Wi-Fi Booster” or Mesh systems for an extra monthly fee (e.g., 29-49 DKK/month). These are satellite units you place around the apartment to extend the signal.
- Placement: Place the router as high as possible and away from other electronics. Do not hide it inside a closet or behind a TV.
- Frequency: Ensure your devices are connected to the 5GHz frequency band for higher speeds, as the 2.4GHz band is often congested in dense apartment blocks.
Customer Service Language
While most Danes speak excellent English, not all ISP websites are translated into English. The self-service portals and invoices are often in Danish.
However, telephone support is almost always available in English. If you call customer service, you will hear a menu in Danish. Pressing the option for “Support” or “Sales” will connect you to an agent. You can immediately ask, “Do you speak English?” and they will switch languages. Contracts sent via email will be in Danish due to legal requirements, but agents can explain the terms to you over the phone before you sign.
Summary of Steps for Newcomers
- Check if internet is included: Ask your landlord or housing association.
- Get your documents: Wait for your CPR number and MitID if possible.
- Check availability: Use the “Tjek din adresse” tool on provider websites.
- Compare technologies: Choose Fiber first, then Coax. Avoid DSL.
- Order: If you lack MitID, visit a store or call to request a manual contract.
- Wait for hardware: Pick up the router at a package shop.
- Connect: Plug in on the activation date.