5 GB mobile plan
- 5 GB DK, 3 GB EU
- 5 hrs DK, 3 hrs EU, 3 hrs Intl.
1 GB eSIM (7 days)
- 1 GB, valid for 7 days
- Perfect for quick visits
40 GB mobile plan
- 40 GB DK, 10 GB EU
- 40 hrs DK, 5 hrs EU, 5 hrs Intl.
5G Internet
- Denmark's best 5G coverage on TDC NET
- Includes free 5G router
Fiber 1000/1000
- Wireless router included
Fiber 1000/1000
- No contract
- Router included
5G Internet
- Unlimited data
- 5G router included
Fiber 100/100
- Denmark's best internet
30 GB mobile plan
- 30 GB + 5G included
- No contract – cancel anytime
4G Internet
- 4G router included
- Streaming services can be added
Fiber 1000/1000
- Denmark's best internet
Fiber 1000/1000
- Guaranteed 900/900
- Wi-Fi 6
5G Internet
- Includes 5G router
- Add streaming services
5G Internet
- Free setup
- Free router included - Unlimited data
Fiber 500/500
- A future-proof connection
- Wi-Fi 6
4G Internet
- 1 year of Norton Antivirus for 0 DKK
- Free router included
20 GB eSIM (30 days)
- 20 GB, valid for 30 days
- Instant activation via eSIM
5G Internet
- Access to OiSTER+ benefits club
- Unlimited data
5G Internet - 25% discount
- Access to OiSTER+ benefits club
- Unlimited data
Coax 1000/1000
- Router included
5G
- Router included
5G Internet
- Wireless router included
Fiber 1000 Basic
- Router included
Coax 1000/500
- No contract
- Free setup included
Fiber 1000/1000
- No contract
- Free setup
Establishing a reliable home network is a primary task when relocating, and choosing a provider like Altibox is a common route for many newcomers. Internet in Denmark requires understanding local infrastructure and specific digital ID requirements. The Danish broadband market is highly localized, meaning your options depend entirely on the physical cables connected to your specific address.
Unlike some countries where you can choose any national provider, Danish internet is dictated by address-level infrastructure. You must use the address checker on a provider’s website to see if they can deliver service to your home. Providers lease access to various fiber and cable networks, resulting in different availability from one street to the next.
For expats, the initial hurdle is often the language barrier, as most telecom websites operate exclusively in Danish. Using browser translation extensions is highly recommended when comparing packages and navigating checkout flows. The process is fully digitized, requiring specific Danish credentials that newly arrived foreigners may not yet possess.
Altibox Connection Types
Understanding the physical infrastructure is crucial when selecting a plan. Fiber internet in Denmark (FTTH – Fiber to the Home) is the modern standard and the primary focus of many premium providers. Fiber offers symmetrical speeds, meaning your upload speed is exactly as fast as your download speed, which is ideal for remote work and video conferencing.
Cable internet (Coax) utilizes the existing television cable network. It is highly common in older apartment buildings in major cities. While cable can deliver download speeds up to 1000 Mbit/s, the upload speeds are significantly lower, usually capped between 100 and 500 Mbit/s. It remains a stable and reliable choice for standard streaming and browsing.
DSL connects via old copper telephone lines and is actively being phased out across the country. Providers are shutting down DSL networks to force consumers onto fiber or mobile networks. If DSL is the only wired option at your address, you will experience very slow speeds, typically maxing out at 20 to 50 Mbit/s.
Mobile internet in Denmark uses the 4G and 5G cellular networks. You receive a router equipped with a SIM card that connects to the nearest cell tower. This is an excellent alternative if your address lacks fiber or if you need an immediate connection without waiting for a technician. 5G coverage is extensive in Danish cities, offering speeds that often rival traditional wired connections.
Speeds and Pricing
| Connection Type | Download / Upload Speed | Latency (Ping) | Common Use Cases | Monthly Price (DKK) | Setup / Installation Time |
|---|---|---|---|---|---|
| Fiber (FTTH) | 1000 / 1000 Mbit/s | 2 – 10 ms | Remote work, 4K streaming, heavy gaming, large households. | 299 – 399 DKK | 2 – 14 days (longer if digging is required) |
| Cable (Coax) | 1000 / 100 Mbit/s | 15 – 30 ms | Standard family use, HD streaming, casual gaming. | 249 – 349 DKK | 1 – 5 days |
| 5G Mobile Broadband | 200 – 600 / 50 Mbit/s | 25 – 50 ms | Renters needing instant setup, flexible living, standard browsing. | 249 – 299 DKK | Instant (plug and play router) |
| DSL (Copper) | 20 – 50 / 10 Mbit/s | 30 – 60 ms | Basic browsing, reading emails. (Being phased out). | 199 – 249 DKK | 3 – 7 days |
The table above outlines the standard tiers you will encounter when shopping for internet in Denmark. Prices fluctuate based on promotional offers, but the ranges provided reflect the standard market rates after any introductory discounts expire. Fiber is heavily promoted, and many providers offer the first month free or at a drastically reduced rate to secure your six-month commitment.
When evaluating these speeds, consider your household’s actual needs. A symmetrical 1000 Mbit/s fiber connection is powerful but often exceeds the requirements of a single expat who only streams Netflix and answers emails. However, because the price difference between a 200 Mbit/s plan and a 1000 Mbit/s plan is often negligible in Denmark, most consumers opt for the maximum available speed.
Hardware: Routers and Mesh Systems
When you order a broadband subscription, the provider almost always includes a standard Wi-Fi router. This equipment is provided as a free rental for the duration of your contract. You do not own this router. When you eventually cancel your subscription or leave Denmark, you must return the hardware via mail. Failure to return the router will result in a penalty fee, often exceeding 500 DKK.
You are fully permitted to use your own networking equipment. If you brought a high-end router from your home country, you can connect it directly to the provider’s modem or fiber box (ONT). In many Danish apartments, the fiber box is installed in an inconvenient location, such as a metal utility closet near the front door. This placement can severely restrict the Wi-Fi signal from reaching the rest of the apartment.
To combat poor signal distribution, many providers offer Mesh Wi-Fi systems as an add-on service. For an extra 20 to 40 DKK per month, they will rent you additional Wi-Fi nodes to place around your home. While convenient, expats should calculate the long-term cost; buying your own Mesh system from an electronics store is often cheaper than renting one for several years.
Technician Visits and Installation
The installation process depends entirely on the current state of the infrastructure at your address. If the previous tenant had fiber internet and the ONT box is already mounted on your wall, activation is purely digital. The provider simply flips a switch remotely, and your internet can be active within a few hours or days.
If the cables reach your building but the physical box is not installed in your specific apartment, a technician visit is required. During the online checkout, you will be asked to select a date and a time window (e.g., between 08:00 and 12:00) for the technician to arrive. You or a representative must be present at the address during this entire window.
Technician visits for standard installations are usually free of charge, provided you accept the standard six-month binding period. However, wait times for a technician can be frustratingly long, often ranging from two to four weeks depending on your region. If the installation requires digging a new trench from the street to your house, the timeline can extend to several months.
A Closer Look at Altibox
Altibox internet is a prominent player in the Danish market, focusing exclusively on delivering high-quality fiber connections. Originally a Norwegian company, they have established a strong foothold in Denmark by partnering with local utility companies to expand fiber networks. They do not offer older technologies like DSL or traditional cable, ensuring their customer base receives only premium, symmetrical speeds.
Altibox is known for bundling their fiber internet with customizable television packages. This is a popular choice for families who want traditional broadcast TV alongside their broadband. They frequently supply high-end Wi-Fi 6 routers with their subscriptions, ensuring that the wireless network inside the home can handle the gigabit speeds delivered to the wall.
For expats, the primary challenge with Altibox is that their customer interface, contract terms, and support documentation are entirely in Danish. While their phone support staff generally speak excellent English and are helpful to foreigners, managing your account online requires basic Danish comprehension or translation tools. They are a reliable choice if their fiber network covers your specific address.
Market Competition and Leasing Networks
The Danish telecommunications sector is highly regulated to promote fair competition. The government mandates that companies owning the physical infrastructure must lease access to competing providers. This means you might have a fiber cable installed by one company, but you can buy your internet subscription from several different Danish internet providers.
This open-network policy benefits consumers by driving down prices and forcing companies to compete on customer service and router quality rather than just monopolies. When you check your address, you will often see a list of three or four different companies offering identical 1000/1000 Mbit/s speeds over the exact same physical cable.
Choosing between these providers often comes down to introductory offers. Many companies offer the first three months at a steep discount (e.g., 99 DKK per month) before reverting to the standard price. Expats should carefully read the terms to understand exactly what the monthly bill will be from month four onward.
Regional Availability and Coverage
While some providers operate nationwide, others have strong regional concentrations based on historical infrastructure investments. Altibox, for example, has a very dense fiber network in central and southern Jutland. If you are settling in the western part of the country, they are highly likely to appear as an option when you check your address.
If you are looking for internet in Aarhus, Esbjerg, or surrounding municipalities, regional fiber networks are heavily utilized. In contrast, if you move to central Copenhagen, you are more likely to encounter dense cable (coax) networks or fiber installed by different infrastructure owners. Always verify coverage before signing a lease if high-speed internet is a strict requirement for your work or lifestyle.
The CPR Number and MitID Requirements
To sign a standard telecom contract in Denmark, you are legally required to provide a CPR number (civil registration number). Providers use this number in conjunction with MitID, the national digital identification system, to verify your identity. This digital verification also acts as an automated soft credit check before the provider approves your subscription.
If you have just arrived and are waiting for your CPR number, ordering a fixed broadband connection is extremely difficult. Most online checkout systems will block your progress without a valid MitID login. Some providers allow manual registration if you contact their customer service directly. In these rare cases, you may be asked to email a copy of your passport and your Danish rental contract as proof of residence.
Until your official documents are processed, many expats rely on prepaid mobile data solutions. You can purchase prepaid SIM cards at supermarkets or kiosks without presenting a CPR number or MitID. This provides a temporary connection while you navigate the official registration process at the International House or local municipality.
Payment Methods and Foreign Credit Cards
Paying for subscriptions in Denmark is heavily integrated into the local banking system. Danish providers expect customers to pay via Betalingsservice (a direct debit system) or by registering a Danish payment card, such as a Dankort or a Visa/Dankort. This automated payment setup is usually a mandatory step during the online checkout process.
Foreign credit cards, including international Visa and Mastercard, are frequently rejected by these automated telecom payment gateways. The systems are designed to accept cards issued by Danish banks to ensure recurring billing stability. If you only have a foreign bank account, you will likely face errors when trying to complete your order online.
Expats without a Danish bank account must often call the provider’s support line to arrange manual invoicing. Providers can issue a monthly electronic invoice (Girokort) that you can pay via standard bank transfer. Be aware that choosing manual invoicing usually incurs an extra monthly administration fee, typically ranging from 29 to 49 DKK per bill.
HOA Agreements and Pre-Installed Internet
Expats renting an apartment in a larger building often encounter an “Antennelaug” (antenna guild) or an Ejerforening (homeowner’s association) agreement. These associations frequently negotiate bulk internet and TV contracts for the entire building. In these situations, a specific provider is already pre-selected, and the infrastructure is hardwired for their service.
The cost of this pre-arranged internet is often included in your monthly rent under the “acconto” (on account) expenses or listed as a mandatory common fee. Always check your lease agreement (Lejekontrakt) before ordering a new service independently. If you order a separate connection without checking, you might end up paying for two overlapping internet subscriptions.
Danish law allows residents to opt out of collective TV packages, but opting out of collective internet infrastructure is more complex. If the building is wired exclusively for one provider’s local network, you may not have the physical means to bring in an outside competitor. You must contact your landlord or the building’s administration board to understand your specific options.
Consumer Rights and Binding Periods
Denmark enforces strict consumer protection laws regarding telecommunications. The absolute maximum binding period (Bindingsperiode) a provider can legally enforce for private consumers is six months. You are obligated to pay for the service for this initial half-year, after which you are free to switch providers or cancel your plan.
After the six-month binding period expires, you can terminate your contract with a standard notice period of one month. This means if you cancel on the 15th of October, your contract will officially end on the 30th of November. Providers are not allowed to trap you in rolling yearly contracts or demand excessive cancellation fees.
If you move to a new address within Denmark where your current provider cannot deliver the same service, you are generally allowed to terminate the contract early without penalty. Furthermore, all online purchases in Denmark come with a 14-day right of withdrawal (Fortrydelsesret). If you order a connection and change your mind within two weeks, you can cancel the order entirely, provided the physical installation has not yet occurred.