5 GB mobile plan
- 5 GB DK, 3 GB EU
- 5 hrs DK, 3 hrs EU, 3 hrs Intl.
1 GB eSIM (7 days)
- 1 GB, valid for 7 days
- Perfect for quick visits
40 GB mobile plan
- 40 GB DK, 10 GB EU
- 40 hrs DK, 5 hrs EU, 5 hrs Intl.
5G Internet
- Denmark's best 5G coverage on TDC NET
- Includes free 5G router
Fiber 1000/1000
- Wireless router included
Fiber 1000/1000
- No contract
- Router included
5G Internet
- Unlimited data
- 5G router included
Fiber 100/100
- Denmark's best internet
30 GB mobile plan
- 30 GB + 5G included
- No contract – cancel anytime
4G Internet
- 4G router included
- Streaming services can be added
Fiber 1000/1000
- Denmark's best internet
Fiber 1000/1000
- Guaranteed 900/900
- Wi-Fi 6
5G Internet
- Includes 5G router
- Add streaming services
5G Internet
- Free setup
- Free router included - Unlimited data
Fiber 500/500
- A future-proof connection
- Wi-Fi 6
4G Internet
- 1 year of Norton Antivirus for 0 DKK
- Free router included
20 GB eSIM (30 days)
- 20 GB, valid for 30 days
- Instant activation via eSIM
5G Internet
- Access to OiSTER+ benefits club
- Unlimited data
5G Internet - 25% discount
- Access to OiSTER+ benefits club
- Unlimited data
Coax 1000/1000
- Router included
5G
- Router included
5G Internet
- Wireless router included
Fiber 1000 Basic
- Router included
Coax 1000/500
- No contract
- Free setup included
Fiber 1000/1000
- No contract
- Free setup
Securing a reliable connection is one of the first priorities when relocating, and setting up internet in Denmark often involves navigating local infrastructure rules. YouSee is one of the largest telecommunications companies in the country, operating under the TDC Group umbrella. They provide broadband, TV, and mobile services across a vast national network. For an expat, understanding how YouSee internet operates is essential for getting your home connected quickly.
The Danish broadband market is highly regulated and tied directly to physical addresses rather than general service areas. You cannot simply choose a provider and expect them to connect your apartment. Infrastructure dictates availability. YouSee relies heavily on the TDC network, which includes extensive coaxial (cable TV) lines and an expanding fiber-optic grid. Your options will depend entirely on what cables are already in the ground outside your building.
To find out if YouSee internet is available at your new home, you must perform an address check on their website. You enter your street name, house number, and floor. The system queries the national address registry and instantly displays the connection types and speeds available to you. If YouSee does not own or lease the lines at your specific address, you will not be able to become a customer.
Address-Based Coverage and Building Agreements
Unlike in some countries where you can request a new line to be run to your house by any telecom company, Danish infrastructure is generally fixed. Different internet providers in Denmark lease access to regional fiber networks or own their own cables. YouSee has a historical advantage due to TDC’s legacy as the former state monopoly, meaning their coaxial cables reach a significant portion of Danish households.
Many expats move into apartment buildings that have pre-existing agreements with YouSee. These are known as an Antennelaug (antenna guild) or Boligforening (housing association) agreements. If your building has one of these contracts, the infrastructure is already optimized for YouSee services. In some cases, a basic internet connection is included in your monthly rent or common expenses.
When renting an apartment, especially when looking for internet in Copenhagen, always ask your landlord or property manager if there is a mandatory building agreement. If there is, you might be required to pay a monthly fee to the Antennelaug regardless of whether you use the service. However, these collective agreements often provide access to heavily discounted YouSee broadband packages that are cheaper than standard market rates.
Connection Types Offered by YouSee
YouSee delivers internet through several different technologies. The type of connection you can get is determined by your address check. Fiber-optic connections (FTTH – Fiber to the Home) are the most desirable due to their symmetrical speeds and low latency. If you want fiber internet in Denmark, YouSee offers packages ranging from 200 Mbps to 1000 Mbps, provided the TDC fiber network has reached your street.
Coaxial cable (broadband via the TV socket) is YouSee’s most common delivery method. Because TDC laid cable TV lines across the country decades ago, millions of homes can access high-speed internet through these existing sockets. Coax connections from YouSee can deliver download speeds up to 1000 Mbps, though upload speeds are typically capped between 100 Mbps and 500 Mbps.
DSL (internet via the traditional copper telephone line) is currently being phased out across Denmark. While YouSee still supports some legacy DSL connections in rural areas, they no longer actively sell new DSL subscriptions. If your address only shows DSL availability, speeds will likely be restricted to 10 Mbps to 50 Mbps, and you should consider alternative solutions.
If wired infrastructure is poor at your address, YouSee also provides fixed wireless access via their mobile network. Getting mobile internet in Denmark involves receiving a 4G or 5G router that connects to the nearest cell tower. This is an excellent plug-and-play solution for expats who need immediate internet access without waiting for a technician.
Speeds and Pricing
| Connection Type | Download / Upload Speeds | Typical Latency | Common Use Cases | Monthly Price Range (DKK) | Setup Time |
|---|---|---|---|---|---|
| Fiber (FTTH) | 1000 Mbps / 1000 Mbps | 2 – 8 ms | Heavy streaming, competitive gaming, large file transfers, multiple users | 300 – 400 DKK | 1 – 3 weeks |
| Cable / Coax | 1000 Mbps / 100 Mbps | 15 – 30 ms | 4K streaming, general browsing, home office, standard gaming | 280 – 350 DKK | 1 – 2 weeks |
| 5G Mobile Broadband | 200 Mbps – 800 Mbps / 50 Mbps | 25 – 50 ms | Temporary housing, rural areas, immediate plug-and-play needs | 250 – 350 DKK | 1 – 3 days |
| DSL (Copper) | 10 Mbps – 50 Mbps / 5 Mbps | 30 – 60 ms | Basic web browsing, email, standard definition streaming | 200 – 250 DKK | 2 – 4 weeks |
The table above outlines the typical performance metrics and costs associated with YouSee internet connections. Fiber offers the best overall performance with symmetrical speeds, meaning your upload speed is just as fast as your download speed. This is highly beneficial for expats who frequently upload large files to cloud servers or participate in high-quality video conferences with colleagues abroad. Coax remains a highly capable alternative, offering gigabit download speeds that easily support multiple 4G streams in a single household.
Pricing in Denmark is generally transparent, but you should always check for introductory offers. YouSee frequently runs promotions where the first month is free or discounted. However, the prices listed above reflect the standard ongoing monthly rates after any promotional periods expire. Setup times vary drastically depending on whether physical cables need to be activated by a technician or if you simply need a router shipped to your address.
CPR Numbers and MitID Requirements
One of the biggest hurdles for newly arrived expats is the administrative requirement for setting up telecom contracts. To order a standard postpaid internet subscription from YouSee, you must have a Danish CPR number (Civil Registration Number). The CPR number acts as your personal identification for almost all official and commercial activities in Denmark.
In addition to the CPR number, YouSee requires you to sign the digital contract using MitID. MitID is Denmark’s national digital signature and authentication app. You cannot obtain MitID until you have your CPR number and have registered your physical address with the local municipality (Kommune). This creates a catch-22 for expats who want internet ready on the day they move in.
If you do not have a CPR number or MitID yet, you cannot order a standard YouSee broadband connection in your own name. The most common workaround is to ask your landlord or relocation agency to set up the internet in their name temporarily. Once you receive your CPR and MitID, YouSee allows you to perform an “overdragelse” (transfer of ownership), moving the contract and billing into your name.
Alternatively, if you need internet immediately upon arrival and lack a CPR number, you will have to rely on prepaid mobile broadband from other providers. You can purchase prepaid SIM cards at supermarkets or kiosks with cash or foreign cards, place them in a mobile hotspot, and use that until your Danish paperwork is finalized.
Using Foreign Credit Cards
Payment methods can also present a challenge for foreigners. While YouSee generally accepts major international credit cards like Visa and Mastercard for manual bill payments, setting up automatic monthly billing (Betalingsservice) requires a Danish bank account. Betalingsservice automatically deducts the invoice amount from your account each month, ensuring you never miss a payment.
If you pay manually each month using a foreign credit card, YouSee may apply an administrative invoice fee. Furthermore, some foreign cards may be flagged or declined by Danish payment gateways due to strict European PSD2 (3D Secure) regulations. It is highly recommended to open a Danish bank account as soon as possible to facilitate smooth, fee-free monthly payments for your internet service.
Consumer Rights and Binding Periods
Danish consumer protection laws are robust and heavily regulate telecom contracts. When you sign up for YouSee internet, you will encounter a “Bindingsperiode” (binding period). By law, the maximum binding period a telecom provider can impose on a private consumer in Denmark is six months. During this time, you are legally obligated to pay for the service, even if you stop using it.
After the six-month binding period expires, your contract automatically converts to a rolling monthly agreement. At this point, the standard notice period (Opsigelsesvarsel) applies. In Denmark, the legal maximum notice period is one month. This means if you cancel your YouSee subscription on the 15th of October, your contract will officially terminate on the 30th of November.
Expats must be mindful of these terms when planning to leave Denmark. If you move back to your home country before your six-month binding period is over, you are still liable for the remaining months. Force majeure or moving abroad does not automatically void a Danish telecom contract. Always time your cancellation to align with your departure, keeping the one-month notice period in mind to avoid paying for internet after you have moved.
Hardware: Routers and Equipment
When you order internet from YouSee, they typically provide a Wi-Fi router as part of the subscription. This equipment is usually sent via the Danish postal service (PostNord) or a courier like GLS to a local parcel shop near your address. The router remains the property of YouSee. You are essentially renting it for free as long as you are a customer.
YouSee routers are pre-configured to work immediately with their network. For coax connections, you will receive a router that connects directly to the TV socket on your wall. For fiber connections, the router will connect via an Ethernet cable to the fiber termination box (ONT) installed inside your home. The provided hardware is generally sufficient for standard apartments, offering dual-band Wi-Fi capabilities.
If you are an expat bringing high-end networking equipment from your home country, you can use it with your YouSee connection. However, you cannot completely bypass the YouSee hardware if you have a coax connection, as their router acts as the modem. Instead, you must log into the YouSee router’s settings and enable “Bridge Mode.” This disables the YouSee Wi-Fi broadcasting and passes the raw public IP address directly to your personal router.
Because the equipment belongs to YouSee, you must return it when you cancel your subscription. YouSee will send you a return label via email. You must pack the router and its power supply securely and drop it off at a designated parcel shop. Failing to return the equipment within the specified timeframe will result in a hefty replacement fee being charged to your final bill.
Technician Visits and Installation
The installation process depends heavily on the existing infrastructure at your address. If the previous tenant had YouSee internet and the lines are still active, your setup will be a “self-install.” You simply plug the router into the wall socket on the activation date provided in your welcome email, and the internet will work within a few minutes.
If the lines have been physically disconnected, or if you are the first person to order fiber at a specific address, a technician visit is required. YouSee will schedule a date and a time window (usually a 4-hour block) for the technician to arrive. Someone over the age of 18 must be present in the apartment during this window to grant the technician access.
Standard technician visits for activating existing lines are usually covered by the creation fee you pay when signing up. However, if you require custom work—such as moving the fiber box to a different room or running new cables through the walls—the technician will bill you for extra materials and hourly labor. Always clarify what is included in the standard installation before the technician begins drilling.
If you miss the scheduled technician appointment, YouSee will charge a “forgæves kørsel” (vain driving) fee. This fee compensates the technician for the lost time and can be quite expensive. If your schedule changes, you must contact YouSee customer service at least 24 hours in advance to reschedule the appointment without penalty.
Moving Your YouSee Connection
Expats often move between temporary and permanent housing during their first year in Denmark. If you already have a YouSee contract and move to a new address, you can take your subscription with you. This process is called a “Flytning” (relocation). You must notify YouSee of your move at least three to four weeks in advance to ensure continuous service.
When you register your move with YouSee, they will perform a new address check on your future home. If your new building supports the same technology, you simply pack up your current router and plug it in at the new place on the activation date. If the new address requires a different technology (e.g., moving from a coax building to a fiber building), YouSee will send you a new router and ask you to return the old one.
If YouSee cannot deliver internet to your new address—perhaps because the building has an exclusive agreement with a different provider—you are allowed to terminate your contract without adhering to the remainder of the six-month binding period. You must provide documentation of your new address to prove that YouSee cannot deliver service there.
Customer Support and Language Barriers
Customer service in a foreign language can be stressful. Fortunately, YouSee’s customer support representatives generally speak excellent English. If you call their main support line, you will first encounter an automated menu in Danish. If you do not understand the options, staying on the line or pressing zero will usually route you to a human operator.
Once connected, simply ask if they speak English. They will seamlessly switch languages and assist you with technical support, billing inquiries, or contract changes. However, it is important to note that all official written communication from YouSee—including your contract, monthly invoices, and service updates—will be in Danish. Legal requirements dictate that domestic contracts are issued in the local language.
To manage your subscription, YouSee provides a self-service portal called “Mit YouSee” (My YouSee) and a corresponding smartphone app. While the interface is in Danish, it is relatively intuitive. You can use browser translation tools to navigate the portal, where you can view your bills, check your data usage, change your Wi-Fi password, and manage your payment methods without needing to call support.